Charter Coordinator

Phoenix Air • Cartersville, GA

1d • Onsite

About The Position

We are seeking a highly organized and customer-focused Charter Coordinator to support the planning and execution of charter flights. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys managing multiple priorities while delivering exceptional service. This is an in-office position.

Training will take place Monday - Friday between 7:00 am - 4:00pm or 10:00 am - 7:00 pm.
Once completed, the shift you are applying for is Tuesday - Thursday from 7:00 pm - 7:00 am. There will be times when we need additional shifts covered and will require your support.

GENERAL DESCRIPTION

The Air Charter Coordinator will serve as a key point of contact for clients, flight crews, and internal teams, ensuring all charter arrangements are accurate, compliant, and executed seamlessly from initial request through post-flight follow-up.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum 5 years of previous administrative experience.
• Must be able to obtain a security clearance.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional customer service abilities.
• Strong organizational skills with a high level of attention to detail.
• Detail-oriented with proven follow-up skills.
• Ability to work effectively in a busy, fast-paced environment.
• Comfortable handling a high volume of phone calls and remaining on the phone for extended periods.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving skills with the ability to think quickly under pressure.
• Professional demeanor with a client-first mindset.
• Reliable, adaptable, and team oriented.

Nice To Haves

• Aviation experience is preferred but not required.

Responsibilities

• Coordinate all aspects of private charter flights, including scheduling, aircraft availability, crew logistics, catering, ground transportation, and special client requests.
• Serve as the primary liaison between clients, operators, vendors, and internal departments to ensure clear communication and successful trip execution.
• Manage a high volume of inbound and outbound phone calls while maintaining professionalism and efficiency.
• Provide exceptional customer service by responding promptly to client inquiries and resolving issues with urgency and care.
• Prepare and review trip documentation to ensure accuracy and compliance with company standards.
• Monitor active trips and proactively address any operational changes or disruptions.
• Maintain detailed and accurate records within company systems.
• Support billing processes, confirmations, and post-flight reporting as needed.
• Collaborate with team members to improve processes and enhance the client experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED