Charter Bus Assistant

San Manuel Band of Mission Indians•Highland, CA

1d•Hybrid

About The Position

Under the direction of the Supervisor, Transportation, the Charter Bus Assistant delivers best-in-class charter service for guests entering and exiting Yaamava’ Resort & Casino. Ensures all guests’ arrival and departure experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

Requirements

High School Diploma or GED required.
Minimum one (1) year of customer experience required.
Ability to communicate effectively with guests, team members and management, both verbally and in writing, is a must.
Must possess outstanding communication and interpersonal skills.
Must actively listen to provide optimal service tailored to guest requests.
Ability to multi-task in a fast-paced, high demand environment required.
Must be comfortable working and speaking with the public.
Intermediate proficiency in Microsoft Outlook, Word, and Excel is required.
Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles.
A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

Nice To Haves

Minimum one (1) year of casino operations experience preferred.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Responsibilities

Delivers exceptional service with courtesy and enthusiasm, consistently exceeding guest expectations through positive and engaging interactions. Ensures accurate passenger count. Greets all arriving guests promptly and professionally, ensuring a friendly and efficient check-in process. Additionally, offers a gracious and cordial farewell upon departure, leaving a lasting positive impression.
Processes charter groups by validating player status, confirming passenger manifests accuracy, and completing tracking/processing paperwork.
Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest’s name naturally, while anticipating guest needs with a thoughtful touch, and conveying a sincere thank you.
Monitors and tracks vendor Department of Transportation (DOT) and Public Utility Commission (PUC) status to remain in compliance with Federal and State regulations.
Performs other duties as assigned to support the efficient operation of the department.