Chargeback Strategy & Performance Manager

Accertify, Inc. • Itasca, IL

65d • $80,000 - $100,000 • Hybrid

About The Position

Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more good customers, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire customer lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.

Join our team as a Chargeback Strategy & Performance Manager, where you will lead the end-to-end chargeback strategy for a key enterprise client in the advertising space. In this high-impact role, you will serve as the subject-matter expert on chargeback regulations, representment strategy, and performance optimization, driving measurable improvements in win rates and revenue recovery. You will act as a trusted strategic advisor, partnering closely with the client and their Senior Account Manager to evolve and scale best-in-class chargeback practices. Success in this role is defined by your ability to translate data into strategy, optimize outcomes, and unlock new opportunities, expanding chargeback capabilities into additional use cases and business lines while delivering continuous value.

Requirements

• Deep experience with chargeback management, dispute representation, and card network regulations (Visa, Mastercard, Amex, etc.).
• Proven ability to analyze performance data and drive strategy improvements at scale.
• Experience working with enterprise clients and presenting to senior stakeholders.
• Strong collaboration skills with Support, Product, Data/Analytics, and Engineering teams.
• Comfortable owning both strategy and execution, with a high bar for accuracy and accountability.
• Expert in Chargeback Management rules and regulations
• Experience in SaaS, fintech, payments, or fraud prevention environments
• Familiarity with APIs, data pipelines, and analytics dashboards.
• Experience supporting multiple business lines and international payment programs.
• Employment eligibility to work in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.

Responsibilities

• Serve as the expert on chargeback regulations, card network rules, and representment best practices across regions and payment methods.
• Proactively identify performance improvement opportunities in existing chargeback and representment strategies using data-driven analysis.
• Design, execute, and evaluate A/B tests of new strategies, partnering with a Support Specialist and Account Manager to operationalize changes.
• Consult on chargeback strategies for new business lines, products, or geographies, ensuring scalable, compliant approaches.
• Continuously monitor client apps, platforms, and product updates to ensure evidence packets remain accurate, current, and optimized.
• Validate that changes to client flows, UX, or fulfillment processes are reflected in evidence and dispute narratives.
• Actively monitor APIs, data feeds, and reporting outputs to identify data gaps, delays, or anomalies.
• Escalate and resolve issues that could negatively impact dispute outcomes or reporting accuracy.
• Lead monthly performance touch‑base calls, delivering clear insights, trends, and recommendations.
• Own reporting for Quarterly Business Reviews (QBRs), tying chargeback performance to business impact, risk reduction, and ROI.
• Translate complex dispute data into executive‑level insights and actionable recommendations.
• Work with the Reporting Team to create real-time dashboards as needed.
• Build strong relationships with client stakeholders across risk, payments, operations, and finance.
• Identify and develop opportunities to expand into additional business lines or services, partnering with Account Management and Sales as needed.
• Act as a trusted strategic advisor, positioning the company as a long‑term partner rather than a vendor.

Benefits

• Medical, dental, and vision coverage for you and your family.
• Paid time off, holidays, and personal days to maintain work-life balance.
• Competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
• Training programs, mentorship opportunities, and growth potential within the company.
• Mental health resources, fitness perks, and wellness programs.
• Commuter benefits, employee discounts, and company-sponsored events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed