Charge Entry Manager, Business Office, Downtown Nashville

Heritage Medical Associates•Nashville, TN

13d•Onsite

About The Position

Assist the Director of Business Services in management of Charge Entry Department by performing the necessary functions for an effective and productive billing services department. The Assistant Business Office manager will manage a team responsible for timely entry of charges and CPT/ICD-10 coding.

Requirements

Must have a minimum of 5 years management experience in revenue cycle management
Must have knowledge of payer policies and insurance contracts
Working knowledge of practice management system (Epic)
Excellent customer service skills and leadership abilities necessary
Must work well with others and be able to meet deadlines
Time Management skills and attention to detail
Integrity and ethical decision making
Excellent attendance, must lead by example
Must have experience working in physician medical practice (multi-specialty knowledge preferred)
College degree or comparable experience (5 years in Business Office Administration)
Strong Leadership Skills
Strong Customer Service Skills
Good telephone etiquette and de-escalation skills
Self-Starter/Self-Motivated and ability to work with little supervision
Good organizational skills

Nice To Haves

Coding certification preferred

Responsibilities

Provide support to the Director of Business Services
Supervise, support, motivate and mentor Charge Entry Department
Demonstrate thorough understanding of Charge Entry process including compliance with Federal and State regulations, HMA’s compliance program and AMA coding guidelines
Ensure all charges are being entered timely and accurately
Monitor for missed charges
Assist in establishing policy and procedures for Business Services
Ensure standard operating procedures within the department by identifying inconsistencies and defining optimal way to perform task
Monitor productivity and conduct QA audits for accuracy
Assist in complex account inquiries and resolution
Data collection and analysis identifying trends, patterns and areas of improvement
Stay up-to-date with payer policies, ensuring adherence to payer requirements, medical policies and regulations
Collaborate with other departments to improve revenue cycle performance
Working knowledge of CPT, ICD-10 and HCPCS codes
Stay up-to-date on yearly/quarterly CPT, ICD-10 and HCPCS code additions and deletions for all of HMA’s specialties
Robust education and training program for Charge Entry department
Strong understanding of rule writing to automate charge entry process when applicable
Effectively communicate with physicians, administration and management
Attend meetings in order to provide education to Site Managers and Physicians, as needed
Conduct regular department meetings
Meet all month end requirements