Charge Back Associate

Avis Budget Group • Virginia Beach, VA

12d • Onsite

About The Position

The Chargeback Associate is responsible for internal and external inquiries/chargebacks and all related aspects of DMP chargeback functions. Provide guidance, perform audits, testing and training daily. Work closely with our offshore team & keep open communications on any issues.

Requirements

• Business administration, finance, or other related field, 3-4 years’ experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Knowledge of banking rules and regulations helpful; accounting experience.

Responsibilities

• Audit chargebacks to improve success rates.
• Work in DMP portal, AMP, Oracle and process AR accounting functions.
• Keep track of all productivity to ensure quality of work is performed.
• Assist with team’s workflow and questions.
• Respond to escalated or sensitive inquiries or chargebacks.
• Subject matter expert to provide support for other Avis Budget Group regions
• Assist in developing new policies and procedures as needed, keeping SOP’s utd.
• Compile data for management and regular departmental reporting.
• Perform standard duties to ensure offshore team is successful.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed