Character Supervisor

Westgate Resorts • Orlando, FL

7h • Onsite

About The Position

The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest experiences. The role may also step into a costumed character role as needed, ensuring a warm, inviting, and magical atmosphere for all Guests, Owners, and Team Members. Success in this position requires a commitment to Westgate’s core values of Integrity, Passion, and Work Ethic.

Requirements

• One to two years of supervisory experience preferred
• High School Diploma
• The individual must be able to walk freely and efficiently in a character mascot costume that could weigh up to 15 pounds.
• Ability to speak English is required; Bilingual is a plus
• Strong interpersonal and communication skills.
• Ability to create a fun and engaging environment for guests of all ages.
• Experience in entertainment, performance, or hospitality roles preferred.
• Knowledge of safety protocols for character performances and guest interactions.
• Demonstrates an enthusiastic, creative and passionate attitude for delivering exceptional guest experiences.
• While performing the duties of this job, the employee will need to be able to stand and perform large physical gestures while enclosed in a costume.
• Will also need to be able to walk, crouch, bend over and maneuver tight spaces and sign, all while remaining in character.
• May also be required to stand at a station for the duration of the shift.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to lift up to 15lbs.

Nice To Haves

• Character performing is a plus, but not necessary.

Responsibilities

• Provide exceptional customer service to both internal and external guests, ensuring all interactions reflect Westgate’s welcoming culture.
• Conduct daily warm-ups and pre-shift meetings to prepare the character team for success.
• Supervise scheduled activities, character interactions, and performances, ensuring consistency and quality.
• Act as a liaison to leadership by sharing updates, feedback, and creative ideas to improve guest experiences.
• Maintain a positive and energetic presence at all Westgate-sponsored events, parties, and character experiences.
• Assist with greeting Guests and Owners at the Welcome Booth, Lobby, and during daily check-ins as needed.
• Ensure character team participation at on-property events and gatherings, interacting with families and children.
• Prioritize the safety of characters and guests, enforcing safety rules when necessary.
• Maintain department training standards and uphold character integrity throughout all interactions.
• Oversee the cleaning, storage, and proper handling of character costumes to maintain quality and hygiene.
• Support character performers by acting as a mascot handler and assisting with costume changes when needed.
• Engage with Guests and Owners by facilitating photo opportunities and ensuring a memorable experience.
• Provide special attention to children, creating magical moments that leave a lasting impression.
• Step into a costumed character role when needed, maintaining character performance standards.
• Adapt to the needs of events and guest interactions, demonstrating a positive and professional attitude.
• Other duties as assigned by leadership.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED