Chapter Lead, Patient Support Programs

Roche • Mississauga, ON

10d • Onsite

About The Position

The Chapter Leader, Patient Support Programs plays a critical role in elevating the patient and customer experience. This leader is responsible for cultivating and guiding a high-performing team of experts dedicated to designing, implementing, and optimizing best-in-class Patient Support Programs.
In this strategic leadership capacity, the Chapter Leader will serve as a pivotal business leader. You possess a deep understanding of the product portfolio, translating the overarching PSP strategy into tangible and impactful initiatives for individual brands and therapy areas, thereby ensuring commercialization excellence. A significant aspect of this role involves maximizing the impact of the PSP team. This is achieved by establishing clear impact signals and diligently monitoring their progress, ensuring that the team's efforts are aligned with overarching business objectives and patient needs.
This influential leader is tasked with fostering innovation, driving seamless integration across various program components, and providing a strategic vision that will fundamentally shape the future of Patient Support Programs. Beyond program development and execution, the Chapter Leader is also accountable for creating an environment that enables their team to thrive. This includes ensuring appropriate resource allocation to adequately support all PSPs, fostering professional growth, and promoting a collaborative and high-performing culture.

Requirements

• Over 5 years of experience building, coaching, and developing high-performing teams.
• Over 10 years of deep experience in Canadian patient support programs, operations, vendor management, and other pharmaceutical commercial roles.
• Exceptional ability to influence, negotiate, and align with senior leaders and a wide range of internal and external stakeholders.
• Proven ability to drive digital transformation, leveraging AI and automation to create efficiencies.
• Bachelor’s degree (preferably in Science or Business)
• Strong, results-oriented mindset.

Nice To Haves

• An advanced degree (MBA, MSc)
• Bilingualism (English/French)

Responsibilities

• Build, lead, and develop a high-performing team of patient support experts, consciously creating a workplace culture of teamwork, integrity, and passion. This includes coaching, mentoring, and ensuring flexible resource allocation to meet key business priorities.
• Collaborate with internal partners (Commercial, Legal, Medical, Compliance) and global teams to ensure strategic alignment and share best practices, acting as a key thought-leader for the company with industry associations and key stakeholders.
• Accountable for all aspects of vendor performance, including contract negotiations, operational excellence, and audits, while driving the financial sustainability and cost-optimization of all programs without compromising patient experience.
• Champion digital transformation, innovation, and the adoption of new technologies (like AI) to drive program efficiencies. This includes leveraging data and insights in a compliant manner to optimize program performance and inform future business strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager