Channel Projects, Order Specialist - Inside Parameters

Schneider Electric•Andover, UNAVAILABLE

13d•Hybrid

About The Position

Schneider Electric has an opportunity for a Channel Led Projects Leader, located near one of Schneider Electric’s US Hub locations or Centers of Excellence. We're looking for a detail-oriented individual to manage multiple package and service projects while ensuring exceptional customer satisfaction. The Channel Projects, Order Specialist is accountable for the execution of post-order conversion requests from the distribution/channel partner who serves as the Project Manager of the order. The Order Specialist develops and maintains positive customer relations and coordinates with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner. The Order Specialist facilitates order maintenance and corrective action to address customers' project needs. Order maintenance activities include but are not limited to change orders; warranty claims; expedited requests; shipping re-consignments; coordination of services and system studies; freight claims; post-delivery quality issues; and claims resolution. This customer-facing role requires demonstrated account management and relationship development experience. The Order Specialist, while assigned a primary area of responsibility, is part of a regional team that is collectively responsible for the timely resolution of customer requests. This position will require you to have the ability to work in either Eastern or Central time zones.

Requirements

BA degree in engineering or business
Ability to work in a collaborative, high-volume, fast-paced, virtual team environment
Ability to build an environment and relationship of trust and credibility with team and customers.
Establish, develop, and maintain rapport with key contacts internally and externally via a digital platform.
Technical aptitude to learn the basics of SE Electrical Distribution Products (e.g. panels, breakers, starters, switchboards), with the ability to comfortably work in Schneider Electric product selector and SE Advantage tools.
Strong communication (written and spoken) and interpersonal skills.
Implement time management and organization skills: multi-tasking, planning, and prioritizing.
Uses standard business application software such as Microsoft Office.

Nice To Haves

Ability to work in Eastern or Central time zones.

Responsibilities

Execution of post-order conversion requests from the distribution/channel partner.
Develop and maintain positive customer relations.
Coordinate with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner.
Facilitate order maintenance and corrective action to address customers' project needs.
Handle change orders, warranty claims, expedited requests, shipping re-consignments, coordination of services and system studies, freight claims, post-delivery quality issues, and claims resolution.
Manage multiple projects using problem-solving, attention to detail, and strong time management, with organizational and prioritization skills.
Facilitate resolution of production, shipment scheduling, and/or invoicing problems of moderate complexity.
Diplomatically navigate/facilitate effective conflict resolution across multiple groups of varying backgrounds and generations.
Adapt to the ever-changing priorities of the immediate team, Schneider Electric, and customers.