Channel Partnerships Delivery Manager

ServiceTitan•Glendale, CA

2d•$137,900 - $184,500

About The Position

The Channel Partnerships team is a highly strategic Business Development unit responsible for assessing, validating, building, and launching new business opportunities to accelerate growth at ServiceTitan and make a meaningful impact on customers. This team supports ServiceTitan’s Sales organization by building and managing a network of alliance partnerships that drive indirect sales outcomes, extend market reach, expand the product suite, and accelerate new logo acquisition. The team is composed of intellectually curious, hardworking, self-starting, and customer-oriented individuals focused on achieving company-wide objectives to build innovative products and provide extraordinary services. The Channel Delivery Manager is crucial for the successful roll-out of any partner-enabled solution at ServiceTitan. This role involves collaborating with technical and business stakeholders to bring productized integrations or enhancements from strategic channel partners to market. Additionally, the manager will help build and support the roll-out of the Channel Partnerships program infrastructure, improving key processes of the partnership lifecycle, including new partner discovery, contracting, onboarding, and ongoing support. The focus will be on integrations and partnerships within Accounting, Association, and Supply Chain functions, but may extend to other partner categories supporting the overall channel strategy. These partnerships are vital for customer acquisition and retention by ensuring continuity in daily operational workflows and complementing ServiceTitan’s capabilities. The ideal candidate will possess a balance of hard and soft skills, comfortable with building complex integration roll-out models and presenting business cases to executives. Direct experience collaborating with external and internal partners to manage end-to-end roll-out of partner-enabled solutions is required. A well-rounded background in strategic thinking, data analysis, and program management, potentially from roles like Business Operations, Management Consulting, Business Development, or Product Management, is highly valued. This role is for an experienced team player interested in shaping company strategy and enhancing ServiceTitan's market leadership.

Requirements

8+ years of relevant work experience
Bachelor's Degree
Ability to source, design, negotiate and implement net-new partnerships
Foundational understanding of integrations and how they interact through APIs
Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story
Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities
Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute
High motivation, initiative and positive attitude

Nice To Haves

MBA or equivalent experience preferred
Exposure to Accounting or ERP applications (e.g., QuickBooks, NetSuite, SAP products, IntAcct, etc.), their functionality, and workflows preferred
Knowledge of Trades Industries preferred

Responsibilities

Manage the entire lifecycle of an integration end-to-end, including identifying a use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the integration to market
Project manage the delivery of technical integration solutions, from scoping requirements to supporting customer betas and GAs
Liaise with ServiceTitan Product and customers on opportunities to differentiate integration solutions and improve adoption
Work alongside ServiceTitan R&D and Technical Writers to enable internal teams and educate customers and partner customer facing teams on new features & functionality
Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy
Help scale the team and our supporting partner programs by building automation into the team’s internal (e.g., tracking performance metrics, collecting rebates, etc.) and external (e.g., new partner discovery, onboarding, etc.) processes
Collaborate with ServiceTitan R&D and App Marketplace Team in streamlining the processes to activate a customer onto an integration and onboard a partner into the channel partner ecosystem
Work alongside ServiceTitan R&D to build a partner-facing portal that houses all the assets required for a partner to stand up integrations with supply chain (e.g., OEM, supplier, distributor) and accounting partners (e.g., ERPs, System Integrators, iPaaS)

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career
Comprehensive onboarding program
Leadership training for Titans at all levels, and other programs and events
Great work is rewarded through Bonusly, peer-nominated awards, and more
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity