Channel Partner Program Manager - Retirement and Benefit Solutions

TELUS Health•Chicago, IL

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join the US RBS Sales team as a Channel Partner Program Manager and become the strategic connector between our channel partners and the internal teams that support them. Our team and what we'll accomplish together Join the US RBS Sales team as a Channel Partner Program Manager and become the strategic connector between our channel partners and the internal teams that support them. You'll coordinate across Operations, Product, Implementation, Marketing, Sales, Account Management, Finance, Procurement, and Legal to ensure seamless partner experiences and drive program excellence. In this role, you'll shape how we build and scale our channel ecosystem while delivering measurable impact on partner success and business growth.

Requirements

Bachelor's degree in Business, Operations, or a related field
5 or more years of program management experience, with demonstrated ability to manage multiple concurrent workstreams
5 or more years of experience in the employee benefits and/or benefits administration industry
Proven ability to operate effectively in complex, matrixed environments with multiple stakeholders and competing priorities
Strong analytical and quantitative skills, with the ability to use data and metrics to inform recommendations and drive action
Demonstrated track record of effective decision-making, taking ownership, and delivering results in cross-functional roles without formal authority
Excellent written and verbal communication skills, with experience presenting to and influencing leadership and cross-functional stakeholders

Nice To Haves

Mid-level experience supporting Account Management, Product, Operations, and/or Go-to-Market (GTM) teams in a program or project management capacity
Experience leading cross-functional initiatives from inception through execution and measurement
Familiarity with Salesforce (SFDC) for reporting and pipeline management

Responsibilities

Tactically co-manage US Channel Partners, serving as the primary point of coordination between partners and internal stakeholders across Operations, Product, Implementation, Marketing, Sales, Account Management, Finance, Procurement, and Legal
Manage and continuously improve the Partner onboarding process to ensure a consistent, efficient, and high-quality experience from day one
Lead and coordinate DEP (Data Enablement Plan) and CVA (Cyber Vendor Assurance) assessments to evaluate and optimize partner performance and alignment with company standards
Own Salesforce (SFDC) reporting for channel partner activities, maintaining accurate data and delivering actionable insights that drive strategic decisions
Design, coordinate, and deliver external and internal training programs to upskill channel partners and internal teams on processes, tools, and product updates
Plan and execute special projects that support the growth and operational excellence of the US Channel Partner program
Identify process gaps and drive continuous improvement initiatives across the partner program lifecycle, from onboarding through ongoing management