Channel Manager - REMOTE
About The Position
ACLIVITI doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter. The Vendor Channel Manager is responsible for building, managing, and optimizing strategic relationships with leading CX and Contact Center technology vendors to accelerate business growth, expand solution offerings, and drive revenue through indirect channels strengthening Acliviti’s market presence as a premier CX transformation consultancy. This individual will act as the primary liaison between internal sales, strategy, and enablement teams and our partner ecosystem — including CCaaS, UCaaS, IVA/IVR, WFM, QA, AI analytics, and CRM platforms — ensuring alignment on go-to-market strategy, pipeline development, and joint customer pursuits. This role requires a commercial strategist and relationship builder who understands CX SaaS business models, channel sales dynamics, and co-marketing opportunities that deliver measurable business impact. The ideal candidate combines strategic partnership development with sales execution excellence and understands how to leverage vendor programs to drive measurable pipeline and revenue growth.
Requirements
- Experience: 5+ years in channel management, alliance management, or SaaS sales, preferably within a consulting, CX, or technology ecosystem environment.
- Industry Knowledge: Strong understanding of SaaS models, subscription economics, and vendor ecosystems (e.g., Salesforce, NICE, Genesys, Five9, AWS, or similar platforms).
- Skills: Strategic relationship management and negotiation with a commercial mindset
- Strong business acumen and pipeline management
- Excellent presentation and cross-functional communication
- Analytical and data-driven approach to partner ROI measurement
- Highly organized, proactive, and outcome-focused
- Collaborative, with the ability to bridge sales, marketing, and vendor operations
- Comfortable operating in a fast-paced, growth-oriented environment
- Tools: CRM (Salesforce preferred), Partner Relationship Management (PRM) tools, Smartsheet or similar project tracking platforms.
Responsibilities
- Partner Strategy & Development
- Sales Enablement & Go-to-Market Execution
- Go-to-Market & Marketing Alignment
- Relationship Management & Advocacy
- Governance & Performance Reporting
Benefits
- 100% coverage of employee health care, vision, and dental insurance
- HSA & FSA plans available
- Disability & Voluntary Benefits available
- 401(k) plan with a 4% employer match
- Generous variable comp opportunity
- Work-from-home monthly incentive
- Inclusive remote working environments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
