Channel Account Manager (West)

PolyAI

12h•$220,000 - $260,000•Hybrid

About The Position

As a Channel Account Manager at PolyAI, you will play a critical role in building and nurturing our partner ecosystem to drive revenue growth and market expansion. Reporting directly to the VP of Channels, you will be responsible for developing and managing relationships with key channel partners, distributors, and resellers. Your primary focus will be on driving successful partnerships, increasing market penetration, and delivering exceptional value to our customers.

Requirements

Must have channel account management experience preferably in UCaaS, CCaaS or AI
Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.
Exceptional relationship building and interpersonal skills.
Strong presentation skills, with the ability to engage and educate large groups on technology.
Willingness and ability to travel throughout the region on a regular basis.
Familiarity with partners in the region and the ability to identify and cultivate those capable of selling CX solutions.
Proven experience in recruiting partners into a channel program.
Demonstrated accuracy in forecasting channel pipeline and revenue.
Ability to work effectively in a cross-functional team environment.
Comfortable negotiating with partners and customers at the C-Suite level.
A passion for innovation and a commitment to driving business growth through technology.

Responsibilities

Build and maintain strong relationships with channel partners, including Technology Solution Distributors (TSDs), Alliances, VARs, and other relevant entities in the CX space.
Identify and recruit new partners into PolyAI's channel program, ensuring alignment with our business objectives and target markets.
Possess a deep understanding of PolyAI's technology solutions, enabling you to effectively present and demonstrate our products to partners and their customers.
Maintain accurate and detailed records of channel pipeline and revenue forecasts on a monthly and quarterly basis.
Collaborate with various departments within PolyAI, including marketing, operations, legal, and HR, to ensure seamless execution of channel strategies.
Comfortably engage with partners and customers at all levels, including C-Suite executives, to negotiate and secure successful partnerships.
Stay up-to-date with industry trends, competitive landscapes, and partner needs to provide valuable insights and input into PolyAI's channel strategy.
Foster a collaborative and open-minded culture within the channel team, welcoming diverse perspectives and contributing your own experience and knowledge.

Benefits

Participation in the company’s employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
The opportunity to contribute to the company’s 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
One-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven