Channel Account Manager, New England

Talkdesk • Boston, MA

12h • Remote

About The Position

As a Regional Channel Manager, you will drive pipeline growth and revenue through strategic partnerships with Technology Service Distributors (TSDs) across the Northeast region. You’ll play a critical role in expanding Talkdesk’s partner ecosystem by building strong relationships, executing joint go-to-market strategies, and accelerating partner-led opportunities. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Requirements

• 4+ years of experience in channel or partner sales, preferably within SaaS or cloud ecosystems
• Must live in the territory (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine) - relocation is not available.
• Direct experience working with Technology Service Distributors (TSDs) and advisor models
• Proven track record of building joint business plans, negotiating agreements, and driving partner-sourced pipeline and revenue
• Strong executive communication and presentation skills
• Highly organized, proactive self-starter with a strong sense of ownership
• Strategic thinker with a creative, problem-solving mindset
• Comfortable operating in a fast-paced, high-growth environment
• BA/BS required
• Willingness to travel as needed

Nice To Haves

• MBA preferred

Responsibilities

• Drive partner-sourced revenue by developing and executing strategic engagement plans with key TSDs and their advisor networks
• Own and grow relationships with high-impact TSD partners, focusing on those with the greatest revenue and strategic potential
• Identify, recruit, and onboard new platform and TSD partners, defining clear business cases and growth strategies
• Structure, negotiate, and execute partnership agreements that deliver mutual value and scalable growth
• Translate Talkdesk’s vision, product roadmap, and GTM strategy into compelling narratives for partners and their advisors
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to identify high-value opportunities, build partner enablement programs, and develop scalable co-selling motions
• Create and deliver impactful presentations, demos, and enablement content to drive partner activation and retention
• Advocate for partners internally, ensuring alignment and successful execution of joint initiatives
• Represent Talkdesk externally at industry events, conferences, and partner forums

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• 14 paid holidays each year.
• Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior