Change Request and Defect Management Coordinator

Marquardt Group•Rochester Hills, MI

9d•Onsite

About The Position

We are currently in search of a Change Request and Defect Management Coordinator to join our Research and Development department of the Marquardt Group in our location Rochester Hills (USA). The Change Request and Defect Management Coordinator supports issue tracking and resolution activities within our System and Software Development organization. This role focuses on coordinating Change Requests (CRs) and Problem Reports (PRs) generated through internal testing activities and customer feedback. The position works closely with cross-functional engineering teams to ensure issues are properly documented, tracked, communicated, and resolved in a timely manner. This position offers the opportunity to work closely with engineering teams and customers while contributing to the quality and transparency of advanced automotive development projects.

Requirements

Associate or Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field preferred
Experience in automotive, embedded systems, software testing, or development environments preferred
Familiarity with Jira or similar issue tracking tools
Strong organizational and communication skills
Ability to work across multiple teams and priorities
Structured, proactive, and detail-oriented working style

Nice To Haves

Experience supporting system or software testing activities
Familiarity with defect tracking workflows and reporting metrics
Strong customer technical interface and negotiating skills
Experience in embedded software development is a plus
Exposure to automotive development processes is a plus

Responsibilities

Coordinate and track software and system network-related issue tickets throughout the development process
Review incoming tickets for completeness, consistency, and required technical information
Based on high-level analysis, assign each ticket to best member of global engineering team to lead the needed change estimation or problem investigation
Support standardization of issue reporting and tracking processes
Follow up with engineering teams and stakeholders regarding ticket status and resolution progress
Support communication and alignment with customers regarding reported issues and status updates
Monitor issue aging, priorities, and closure progress
Generate reports and metrics including issue inflow, burndown, and status tracking
Support project meetings with issue tracking summaries and status updates
Maintain accurate documentation in tools such as Jira