Change, Release, and Patching Coordinator

ASM Research•Arlington, VA

3d•Onsite

About The Position

The Change, Release, and Patching Coordinator is a key member of the Service Management Team and is responsible for overseeing change control, release management, and security patching activities across the Portals infrastructure. This role partners with internal and client teams to ensure changes, deployments, and patching activities are executed accurately, efficiently, and in alignment with governance processes. The position requires participation in an on-call rotation and weekend work to support a weekly maintenance window.

Requirements

Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
2-5 years of experience in information technology, systems administration or other IT related field.
1+ years of experience supporting change management processes.
Proven ability to work independently and collaboratively.
Strong written and verbal communication skills.
Strong organizational, multi-tasking, and time-management capabilities.
Proficiency with Microsoft Excel.

Nice To Haves

Treasury Public Trust Clearance.
ITIL Foundations v4 certification or strong ITIL process knowledge.
Experience with ServiceNow and Jira.
Knowledge of Change Advisory Board (CAB) or Change Control Board (CCB) processes.

Responsibilities

Manage end-to-end change control processes, including reviewing, approving, or rejecting change requests.
Serve as a subject-matter expert on change management procedures, educating and supporting program personnel.
Ensure accuracy, completeness, and compliance of change documentation.
Ensure change activities align with governance requirements, audit expectations, and client standards.
Participate in weekly Change Control Board (CCB) activities.
Coordinate and oversee releases activities across the Portals infrastructure.
Communicate with cross-functional teams to ensure successful and timely releases.
Drive the completion of release activities within the client’s weekly intrusive maintenance window (Sundays, 1:00 AM–1:00 PM ET).
Provide release status updates to client stakeholders and leadership.
Coordinate and support all IEP security patching activities.
Work closely with technical teams to communicate patching requirements and ensure accurate execution.
Recommend and deliver automation and modernization improvements that strengthen operational governance and overall service quality.
Conduct data analysis to evaluate change requests, release outcomes, and patching results.