Change Manager (CEMI)
About The Position
The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. The Data & Analytics focus within CEMI will unify data sources to create an accessible golden record. Historically, Cornell’s data has resembled pieces of a puzzle—each campus and department holds different pieces, but university leadership needs to see the complete picture to make informed decisions. Cornell’s fragmented reporting systems make it difficult to gather and analyze data across the university, hindering our ability to gain comprehensive insights. Creating a unified approach to data management and analytics will help Cornell make better-informed decisions that serve our entire community. Before building effective university-wide analytics, it is critical to establish a common data language and understanding across all units. This foundation will support CEMI’s broader goal of creating integrated, efficient systems that enable data-driven decision-making across Cornell.
Requirements
- Bachelor's degree and 3-5 years related experience or equivalent combination of education and relevant experience may be considered.
- Experience supporting organizational change initiatives with demonstrated knowledge of change management principles, methodologies, and tools.
- Proven ability to influence, build consensus, and achieve alignment among diverse stakeholder groups, including senior leaders.
- Demonstrated ability to quickly establish credibility, build trust, and navigate competing priorities within complex, decentralized organizations.
- Strong analytical, organizational, and problem-solving skills, with the ability to independently identify, assess, and address challenges.
- Excellent written, verbal, presentation, and facilitation skills, with the ability to communicate complex concepts clearly and effectively.
- Ability to manage multiple priorities and meet deadlines while maintaining a high level of quality and attention to detail.
- Experience working collaboratively across onsite, hybrid, and remote teams.
- Commitment to fostering an environment that supports inclusion, belonging, wellbeing, and respect.
- Ability to cultivate productive relationships with students, faculty, staff, leaders, and community members.
- Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and SharePoint.
- Strong collaboration, professionalism, and stakeholder relationship management skills.
- Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Nice To Haves
- Prosci Change Management Certification and/or formal change management training preferred.
- Experience working on large‑scale transformation or multi‑year program initiatives, particularly involving technology adoption or business process redesign.
- Experience supporting organizational, technology, or process‑driven change initiatives, ideally within a complex, decentralized, or higher‑education environment.
Responsibilities
- Apply organizational change management methodologies, tools, and best practices, including Prosci's ADKAR model, to support stakeholder readiness, adoption, and engagement across Data and Analytics initiatives.
- Develop, maintain, and execute the Data and Analytics Change Management Strategy in alignment with broader CEMI and organizational change management objectives.
- Partner with communications, training, and project teams to deliver stakeholder engagement, communications, learning, and readiness activities that support successful adoption.
- Create and maintain change management work plans, assessments, and deliverables identified within the overall change strategy.
- Conduct and document stakeholder analyses, change impact assessments, readiness evaluations, and risk mitigation activities.
- Partner with project teams to understand future-state processes, business requirements, and organizational impacts in support of change planning and execution.
- Facilitate and participate in change champion networks, stakeholder forums, focus groups, and feedback sessions to increase awareness, measure readiness, and gather insights.
- Build and maintain relationships with stakeholders, leaders, and functional partners across campuses and organizational units.
- Ensure stakeholders are prepared for training, testing, demonstrations, and other experiential learning opportunities that support change adoption.
- Monitor stakeholder feedback, adoption risks, and resistance, escalating concerns and recommending mitigation strategies as appropriate.
- Collaborate with change management colleagues and program partners to ensure consistency in approach, messaging, reporting, and change management practices across concurrent initiatives.
- Support measurement and reporting of change management activities, stakeholder readiness, and adoption outcomes.
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
- Two additional floating holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
