Change Manager

American IT Systems • Portland, OR

3d • Onsite

About The Position

We are seeking experienced Change Managers with a strong background in IT Service Management and proven expertise in establishing and driving Change Management practices within the Healthcare industry. This role involves leading and governing the end-to-end Change Management process in alignment with ITIL best practices, driving the Greenfield implementation of Change Management processes, governance, workflows, and controls in healthcare environments.

Requirements

• 6–8 years of overall IT experience with significant exposure to IT Service Management (ITSM).
• Hands-on experience in Change Management within enterprise environments.
• Proven experience in Greenfield implementation of Change Management processes in the Healthcare industry.
• Strong understanding of: Change Management, Configuration Management (CMDB), Major Incident Management (MIM), Incident Management (IM), Problem Management.
• Experience working with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
• Strong stakeholder management, governance, communication, and reporting skills.
• Ability to work effectively in a fast-paced and highly regulated environment.
• ITIL 4 Foundation Certified OR ITIL V3 Foundation Certified.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.

Nice To Haves

• Experience or knowledge in Release Management.
• Experience or knowledge in Configuration Management.
• Experience or knowledge in Incident Management.
• Experience or knowledge in Problem Management.
• Experience supporting healthcare IT transformation initiatives.
• Exposure to service governance, compliance, and operational excellence programs.

Responsibilities

• Lead and govern the end-to-end Change Management process in alignment with ITIL best practices.
• Drive Greenfield implementation of Change Management processes, governance, workflows, and controls in healthcare environments.
• Facilitate and manage Change Advisory Board (CAB) meetings.
• Review, assess, and approve change requests based on business impact, risk, and compliance requirements.
• Ensure successful planning, execution, and closure of Standard, Normal, and Emergency Changes.
• Monitor Change Management KPIs, compliance metrics, and reporting requirements.
• Collaborate with business, infrastructure, application, security, and operations teams to minimize service disruption.
• Conduct post-implementation reviews and drive continual service improvement initiatives.
• Support audit, regulatory, and compliance requirements within healthcare organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior