Change Management - Global Sales Planning & Operations

Cisco•Toronto, ON

6d•Remote

About The Position

Join a high-impact team where innovation meets execution. We are at the forefront of shaping the future of how we sell, engage, and deliver value. As a Activation & Adoption Lead, you will operate in a dynamic, global environment, partnering with key functional leaders to drive the adoption of cutting-edge sales processes, tools, and AI-powered workflows that empower our global sales force. You are a strategic Activation & Adoption lead responsible for the end-to-end adoption of critical sales initiatives. You will lead the design and execution of change initiatives that minimize friction and maximize the ROI of new sales initiatives. Your work directly influences the speed and effectiveness with which our global sales organization embraces new "ways of working," ensuring that AI-driven capabilities and process enhancements translate into measurable business outcomes.

Requirements

BA/BS (or equivalent) with 5+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
Demonstrated success in leading complex, large-scale organizational transformations within a global, matrixed environment.
Deep expertise in change management methodologies (e.g., Prosci ADKAR).
Strong proficiency in program management tools and data analytics/visualization.

Nice To Haves

Relevant certifications (e.g., Prosci, CCMP) are highly preferred.
Experience in driving the adoption of AI-powered workflows, CRM platforms (e.g., Salesforce), or complex sales enablement technology.
Exceptional executive presence, with the ability to influence senior stakeholders and drive consensus across diverse geographical and functional teams.
Advanced degree (MBA or equivalent) in a related field.

Responsibilities

Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities.
Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams.
Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption.
Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI "ways of working".
Partner across Global Sales Planning & Operations, IT, Geo and Functions to ensure seamless integration and implementation of change initiatives.
Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity.
Orchestrate the deployment of change interventions, ensuring consistent messaging and support across all global theaters.
Conduct stakeholder analysis, build and maintain strong, collaborative relationships with global sales stakeholders and leaders.
Partner with Sales Operations team to deliver strategies to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level and ensuring alignment with geo/functional sales objectives.
Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the "what's in it for me" (WIIFM) for sellers.
Facilitate open dialogue, address concerns and objections related to sales process changes, tool adoption, and AI implementation with empathy and clarity.
Cultivate and manage a global network of "Change Champions" to drive grassroots advocacy and peer-to-peer support.
Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes.
Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement.
Translate complex technical and process data into clear, actionable insights for senior leadership.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses subject to Cisco’s policies (for non-sales roles)
performance-based incentive pay on top of their base salary (for sales roles)