Change Management Project Manager

KION•Grand Rapids, MI

About The Position

The Change Management function supports the entire project life cycle from Sales opportunity through Project Execution Closeout by evaluating scope and schedule variances as well as contractual obligations for potential cost recovery through standard change management process.

Requirements

Demonstrates and applies broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations.
Demonstrates understanding and application of Change Management processes and able to identify potential change order opportunities as they relate to scope, schedule, and cost impacts.
Experience in project execution within Material Handling Industry (MHE) industry is ideal

Responsibilities

Evaluate project cost variances in support of root cause analysis (RCA) and process change orders accordingly.
Define and quantify scope of potential change based on internal feedback from project team members, customer input and/or input from Legal Contract Management team.
Prioritize response of requested changes based on criticality to the impact of on-time execution of project schedule(s).
Develop and utilize a standard change management process with standardized change management documentation.
Based on precontract contract review, collaborate with project execution stakeholders to establish clear baseline of as sold scope and schedule, mitigating risk(s) through identified opportunities that can be managed and realized.
Establish/Maintain standardized Change Management Process along with a centralized Change Management tool to capture change logs by project/program which allows for internal review and approval of change order responses.
Collaborate with Legal Contracts Management to identify any change order opportunities based on commercial contract language.
Coordinate with Solution Development on Change Request estimating.
Prioritize change order processing based on Execution team input and risk to project execution.
Identify and develop the most efficient change communication channels such that the functions needing to be aware of a change are made aware and have accepted the change(s).
Validate with Project Scheduling and Capacity Planning team the impact to project schedule and required resources resulting from the change.
Make sure that all accepted Change Orders are appropriately represented within the project schedule.
Be able to clearly communicate schedule impacts to the broader project team.
Produce Change Request response documentation and provide to Project Management for submittal to customer.
Produce Change Order submittal documentation and submit change order paperwork for New Business Order Entry.
Evaluate all change requests (whether internal or external) for risk against project implementation as it relates to on-time and on-budget execution.
Lead monthly Change Order reviews with Business Unit leadership including Functional leadership to provide focus on critical change opportunities and report out on results/impacts of processed change orders.
Work with project execution team to identify change order opportunities through evaluation of the Risk and Opportunities as well as execution of contractual language.
Own and drive adherence to a standardized Change Management Process.
Provide directive to BU leadership on evaluation of change impact and decision to pursue with customer.
Communicate approved change order to project team.
Notify project controlling of potential impact to realizing sales volume and/or impact on invoicing and cash flow.
Support development of documented change order strategy with Sales, Solution Development, and Project Management leveraging Sales and PM Customer relationship on potentially contentious CO engagement.
Participate in the Quality Gate review process focusing on identifying potential change order opportunities. This should include pre-flight Quality Gate reviews as well (QG1B through QG7).
Participate in quote development and contract language design to ensure solution is clearly defined so changes are easily identifiable and enforceable - not open to interpretation by customer.
Collaborate with Procurement to identify and support processing of credits with our suppliers based on change in scope and schedule.
Own and drive implementation of Commodity Indexation and Hyper-Inflation process, tracking contract baselines against indices, facilitating change orders and request for payment or customer refund.
Train on implemented change management best practices cross-functionally.
Create a library of similar change orders across the regions/programs.
Evaluate all change requests and track if the change is project specific or should be considered across the entire BU/Region.
Provide summary of change orders to Solution Development for consideration of all future projects, product specific, etc.
Work with SD to communicate any systemic gaps that can be addressed through standard work/tools/standards improvement.