Sev1 Tech-posted 13 days ago
Full-time • Mid Level
DC Metro Area, DC
501-1,000 employees

Sev1Tech is looking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer. The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to: Minimize manual intervention, improve efficiency, and reduce human errors Implement platforms that orchestrate work-flows for end-to-end task execution Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience

  • Overall responsibility for managing the CM team, priority, status, and deliverables
  • Bachelor’s Degree
  • Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
  • Knowledge of ITIL framework
  • Expertise in integrating technical process work-flows within current and future Change Management (CM) automation
  • Minimum 4 years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
  • Experience developing written functional documentation and training materials
  • Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
  • Demonstrated leadership experience implementing and improving IT processes
  • Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
  • Overall responsibility for managing the CM team, priority, status, and deliverables
  • Proven ability to work closely with the business community as well as technical resources in a tactful manner
  • Eligibility for Entry on Duty clearance
  • ITIL certification or the ability to obtain within 12 months
  • Agile professional certification
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