Organizational Change Management Lead

World Wide Technology Healthcare Solutions • Maryland Heights, MO

19d

About The Position

The Organizational Change Management Lead will lead the development and execution of comprehensive change management strategies to support digital transformation initiatives across the supply chain organization.

Reporting to the Senior Director of Digital Transformation or Manager of Organizational Change Management, this role will drive the successful adoption of new systems and processes, helping end users change how they work to enable standardization, automation, and operational efficiency across logistics, order operations, and production operations.

This position requires a strategic thinker with deep expertise in change management methodologies who can influence stakeholders at all levels, oversee change management resources, and ensure transformation initiatives deliver sustained business value through effective people-centered change.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS in Business, Organizational Development, Human Resources, Communications, or a related field)
• 8-10 years of progressive experience in organizational change management, with at least 5 years supporting large-scale technology transformation programs
• Demonstrated experience leading change management strategies for supply chain, logistics, or operations transformations involving ERP implementations, warehouse management systems, order management platforms, or supply chain planning technologies
• Proven track record of managing complex, cross-functional change initiatives in matrixed organizations with multiple stakeholder groups and competing priorities
• Experience overseeing change management teams and resources across multiple concurrent projects or programs
• Background in digital transformation initiatives involving artificial intelligence, automation, process standardization, system integration, and operational efficiency improvements
• Experience working with senior leaders to build sponsorship and drive organizational change
• Prosci Change Management Certification required

Nice To Haves

• Certified Change Management Professional (CCMP) preferred
• Agile Certified Practitioner (ACP) certification through Project Management Institute (PMI-ACP) preferred

Responsibilities

• Develop and implement cross-functional change management strategies and roadmaps that align with digital transformation objectives and supply chain optimization goals, ensuring seamless integration across logistics, order operations, and production operations functions.
• Lead organizational change impact assessments to identify stakeholder groups, analyze the degree of change, and determine appropriate change management interventions required for successful technology implementations and process improvements.
• Design and oversee the execution of comprehensive stakeholder engagement plans, including communication strategies, training programs, and adoption measurement frameworks that drive awareness, understanding, and commitment to change initiatives.
• Establish and manage change management governance structures, including change networks, sponsor coalitions, and change agent communities, to build organizational change capability and ensure consistent application of change methodologies.
• Partner with project management, IT, Enterprise Excellence, and operations leadership, to integrate change management activities into project plans, ensuring change readiness is a key success criterion for all supply chain transformation initiatives.
• Conduct organizational readiness assessments and develop mitigation strategies to address resistance, capability gaps, and cultural barriers that may impede successful adoption of new systems and standardized processes.
• Lead, mentor, and provide oversight to change management practitioners and resources deployed across multiple concurrent transformation initiatives, ensuring quality, consistency, and adherence to best practices.
• Design and implement change management metrics, dashboards, and reporting mechanisms to measure adoption, proficiency, and business impact, using data-driven insights to adjust strategies and demonstrate ROI.
• Develop change management tools, templates, playbooks, and resources that can be scaled across the organization and build repeatable change management capabilities within the supply chain function.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level