Change Management Associate

JLL•San Francisco, CA

2d•Hybrid

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Change Manager, you will lead organizational transformation initiatives by designing and executing comprehensive change management strategies that drive successful adoption of new processes, technologies, and workplace configurations. You will be responsible for developing change management plans, stakeholder engagement strategies, and communication frameworks that minimize resistance and maximize employee engagement throughout transformation journeys. This role focuses on complex organizational changes including office consolidations, relocations, hybrid work implementations, and other strategic initiatives across multiple locations.

Requirements

Bachelor's degree in Organizational Psychology, Change Management, or Business Administration
8+ years change management experience, including 4+ years in a leadership role
Track record of successful change strategy design and implementation
Experience with change impact assessments and resistance management
Strong analytical and problem-solving skills with data-driven decision making
Excellent interpersonal skills and ability to influence senior stakeholders
Exceptional project management capabilities managing multiple concurrent initiatives
Outstanding communication and facilitation skills for diverse audiences
Experience with change management tools, survey platforms, and collaboration technologies
Ability to thrive in fast-paced, dynamic environments with changing priorities
Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Change Strategy Development and Implementation Develop and execute comprehensive change management strategies and plans.
Provide strategic guidance to cross-functional teams for transformation initiatives.
Create and document standardized change management processes and procedures.
Stakeholder Assessment and Engagement Assess stakeholder readiness and develop targeted engagement approaches.
Conduct change readiness assessments and create stakeholder maps.
Design feedback mechanisms to monitor sentiment and adjust strategies.
Change Communication and Messaging Develop impactful change communication strategies and materials across multiple mediums.
Ensure consistent, timely communication throughout change initiatives.
Utilize diverse communication channels including webinars, town halls, and collaboration platforms Change Capability Building Lead change management workshops and training sessions for leaders and employees.
Develop change champion networks and provide ongoing coaching.
Create training programs that build organizational change resilience.
Measurement and Continuous Improvement Monitor change effectiveness using analytics and key performance indicators.
Conduct post-implementation reviews and capture lessons learned.
Enhance Workplace Change Management Program and Toolkit with best practices.