Change Management Analyst

Cisco • Rtp, NC

3d • Remote

About The Position

The Commerce Operations Enablement (COE) team, part of Cisco’s Commerce Operations (CO) organization, is responsible for providing frictionless commerce operations at scale for Cisco’s customers, partners, sellers, and renewal managers across all hardware, software, service offers, and buying programs. This role is remote and can be performed from anywhere in the U.S. As a Commerce Operations Enablement Analyst, you will play a pivotal role in driving change management initiatives that enhance Cisco’s commerce operations lifecycle. You will collaborate closely with cross-functional teams to translate business strategies into scalable enablement solutions, ensuring smooth adoption and execution across partners, sellers, and internal stakeholders. Your work will focus on data-driven decision-making, effective communication, and project management to deliver impactful results that improve the overall customer and partner experience.

Requirements

• 5+ years of experience in change enablement.
• 2+ years of experience using Cisco Commerce Workspace (CCW), CCW Renewals (CCWR), Enterprise Agreement Workspace (EAWS), and Enterprise Agreement Management Platform (EAMP).
• Demonstrated ability to analyze data and make data-driven decisions.
• Proven experience managing multiple complex projects with competing priorities.
• Strong communication skills with the ability to influence and collaborate across teams.

Nice To Haves

• Bachelor’s degree in business or relevant field, or equivalent experience.
• Ability to navigate functional teams and manage ambiguity.
• Experience as a cross-team collaborator and influencer across internal and external teams.
• Ability to operate and interact with customers in remote/virtual environments.
• Experience with Commerce Operations Lifecycle and Technical Change Management.
• High energy, self-starter, and ability to thrive in a fast-paced, pressured environment.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite (Word, Excel, Project, PowerPoint).
• Experience with operations training recordings/editing, storyboarding, Webex Video Recording and Editing, Quip, Microsoft SharePoint, Smartsheet, Jira Align, and Jira Cloud.

Responsibilities

• Assessing and managing the impacts of changes across Offer Design, Pre Sales, Post Sales, and Renewals.
• Designing and implementing scalable change management enablement solutions aligned with business requirements.
• Conducting data analysis to support informed decision-making and solution development.
• Serving as the primary Commerce Operations Enablement SME, facilitating communication among product managers, engineering teams, and business partners.
• Recommending management strategies for new or enhanced commerce capabilities.
• Collaborating with cross functional Change Management enablement teams to develop roadmaps and adoption plans.
• Delivering educational sessions and documentation to support partner and internal team enablement.
• Leading training on policy, process, and business rule changes for partners and Commerce Operations teams.
• Planning and driving migration and adoption strategies for commerce capabilities and features.
• Partnering with Product Owners and Customer/Partner Operations Support to resolve experience issues and escalations.
• Managing project scope, schedules, communications, risks, and mitigation plans.
• Tracking project deliverables and regularly communicating progress and business status to stakeholders.
• Defining and socializing success metrics to evaluate project outcomes and impact.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt employees)
• flexible vacation time off program (exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses (for non-sales roles)
• performance-based incentive pay (for sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree