Change Enablement Manager (ITSM)

2021 Kinetic IT•Perth, WA

7d•Onsite

About The Position

We are seeking an experienced Change Enablement Manager (ITSM) to join our Service Engagement function in a dynamic, newly established team, working onsite full-time with our State Government customer in Perth, WA. In this role, you will own the end-to-end process, ensuring effective governance, risk control, stakeholder engagement, and continuous improvement across the customer environment. As the Change Enablement Manager, you’ll collaborate with cross-functional teams to govern change processes, drive continuous improvement, and ensure compliance with industry standards, while enhancing service performance and minimising risk.

Requirements

Demonstrated experience owning or leading ITSM Change Management processes in a complex enterprise or managed services environment.
Strong understanding of ITIL Change Management practices, governance, risk assessment, compliance controls, and service assurance.
Experience defining, measuring, and improving change KPIs, reporting, and process maturity, with the ability to influence stakeholders and drive consistent process adoption.
Hands-on experience with ServiceNow change workflows, reporting, and process optimisation.

Responsibilities

Own and continually improve the end-to-end Change Enablement process, including governance, standards, workflows, and controls across the customer environment.
Govern standard, normal, and emergency change processes, including CAB oversight, change evaluation, approval quality, scheduling, and implementation readiness.
Ensure robust assessment of change risk, impact, implementation planning, and backout readiness, while coordinating release activities to minimise business disruption.
Provide reporting and insights on key change metrics, trends, risks, and compliance outcomes, and drive continual service improvement initiatives to improve process maturity.
Partner with release, incident, problem, and service teams to embed effective change governance, improve change quality, and support stable service delivery outcomes.

Benefits

Formal training
mentoring
vendor exam support
communities of practice
regular development reviews
Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
Hybrid options
flexible hours
mobility and part-time roles (customer needs permitting)
a variety of leave options (including paid parental leave and purchased leave) to suit your needs
Social events
cultural celebrations
end-of-year functions
DEI belonging events
Health and wellness resources and events
free skin and health checks
free flu shots
tailored leave and support options
free and confidential EAP
access to Fitness Passport