Change and Project Manager (Transformation Program)

Recrute Action•Toronto, ON

2d•Hybrid

About The Position

Lead change and transformation initiatives within a large-scale insurance environment, supporting strategic business programs and front-to-back user experiences. This hybrid opportunity offers strong exposure across multiple business functions, collaboration with senior stakeholders, and the chance to drive adoption, engagement, and operational transformation initiatives.

Requirements

Bachelor’s degree in Business Administration, Project Management, Change Management, or a related field required.
5 years of experience in project management and/or change management within large and complex initiatives.
Proven experience delivering large-scale transformation programs involving business, technology, operating model, or digital initiatives.
Experience supporting end-to-end user experiences across customer, operational, and internal user groups.
Demonstrated ability to manage multiple stakeholders across business, technology, and leadership teams.
Strong project management, change leadership, and problem-solving capabilities.
Ability to balance strategic planning with execution responsibilities.
Experience working collaboratively across cross-functional teams.
Non-technical project management background required.

Nice To Haves

Experience working within consulting, advisory, or transformation-focused environments is considered a strong asset.

Responsibilities

Lead end-to-end change management activities for large-scale transformation initiatives.
Develop and execute change management strategies covering stakeholder engagement, communications, training, and adoption.
Assess change impacts across frontline users, operations teams, and leadership groups.
Identify potential resistance points and implement mitigation strategies.
Partner with program and project managers to integrate change activities into overall project plans.
Track milestones, risks, dependencies, and readiness across multiple workstreams.
Support governance forums with clear updates, reporting, and recommendations.
Ensure alignment between business objectives, delivery plans, and user experience goals.
Champion end-to-end user experiences across customer-facing and internal processes.
Collaborate with UX, Product, Operations, and Technology teams to support intuitive and adoptable changes.
Translate complex process and system changes into user-focused communication and enablement materials.
Build strong relationships with executives, senior leaders, and cross-functional stakeholders.
Facilitate workshops, leadership meetings, and decision-making sessions.
Influence stakeholders and drive alignment across diverse business groups.
Define and monitor success metrics related to adoption, engagement, proficiency, and value realization.
Gather feedback and insights to continuously improve change management approaches.
Ensure post-implementation transition plans support long-term sustainability.