Chang & Adoption Lead

Premier Truck Rental•Fort Wayne, IN

8d•Hybrid

About The Position

The Change & Adoption Lead is responsible for driving successful adoption of enterprise initiatives by preparing, equipping, and supporting employees through organizational change. This role partners closely with IT, PMO, business leaders, and Learning & Development to ensure changes are understood, embraced, and sustained. The Change & Adoption Lead plays a critical role in maximizing return on investment (ROI) for transformation initiatives—including ERP, data, and process improvements—by increasing adoption, minimizing resistance, and accelerating time to value.

Requirements

Bachelor’s degree in business, Organizational Development, IT, or related field
5+ years of experience in change management, organizational development, or transformation programs
Experience supporting large-scale transformation initiatives (ERP, systems, or process change)
Strong stakeholder management and communication skills across all organizational levels
Experience developing and executing training and communication strategies
Experience working within a PMO or enterprise transformation environment
Familiarity with structured change management methodologies
Experience with learning platforms, communications tools, or adoption analytics
Strong analytical mindset with ability to measure and report on outcomes
Strong problem-solving skills and an aptitude for identifying solutions to complex business problems.
Excellent time-management and organizational skills, with the ability to manage multiple projects simultaneously.
A proactive mindset, with a focus on continuous improvement and value-driven project outcomes.
Ability to adapt quickly in a fast-paced, changing environment and respond to shifting priorities.

Responsibilities

Develop and execute comprehensive change management strategies aligned with enterprise initiatives
Conduct change impact assessments and stakeholder analysis
Define success metrics (adoption, usage, readiness, and business outcomes)
Align change plans with project timelines, PMO governance frameworks, and project delivery standards.
Identify and actively manage key stakeholders across business functions
Develop and execute targeted communication plans to drive awareness and understanding
Partner with leadership to reinforce messaging and promote change sponsorship
Establish feedback loops to monitor sentiment and address resistance
Partner with Learning & Development to design role-based training strategies
Support development of training materials, job aids, and learning pathways
Coordinate and execute end-user training plans (including train-the-trainer models)
Ensure readiness for go-live and post-implementation support
Develop adoption frameworks to measure and track user engagement
Monitor and report on adoption metrics, readiness scores, and behavioral change
Identify risks to adoption and implement mitigation strategies
Lead business readiness activities including role mapping and process alignment
Establish and enable a network of business change champions / super users
Partner with functional leaders to embed change within operational workflows
Support alignment of “as-is” and “to-be” business processes and roles
Maintain documentation, playbooks, and repeatable change frameworks
Capture lessons learned and continuously improve change practices
Support benefits realization by linking adoption to business outcomes

Benefits

On-site CrossFit-style gym
Full-time personal trainer
Group classes
Virtual personal training
Personalized workout plans
Nutrition coaching
PTR Swag
Uniform/Boot Allowance
On-site Micro-Markets
Discounts on phone plans
Discounts on supplier vehicles
Discounts on mobile detailing
Discounts on tools and equipment
Additional partner and vendor discounts
Commission structures
Bonuses
Profit sharing
Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
401(k) matching
Long-term financial planning support
Paid time off
Life, accidental death, and disability coverage
Ongoing learning and development opportunities