CGO Coordinator

Weis Markets•Gilbertsville, PA

3d•Onsite

About The Position

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! This role is responsible for the functions below, in addition to other duties as assigned. The associate is responsible for greeting all customers and providing them with prompt, courteous service and assistance, and helping to resolve customer concerns promptly, politely, and professionally. This position follows company policy relating to increasing customer satisfaction and works cooperatively and maintains an open line of communication with applicable departments in the store, including the Store Management team, Department Managers, and Night Crew. The CGO Coordinator maintains the integrity of the CGO system throughout the entire store, investigates and resolves balance on hand issues, and understands and utilizes all required applications and current technology as it relates to CGO Operations. They ensure all reports and records are accurate, complete, and retained in accordance with Company policy, and make appropriate decisions based on all applicable reports to ensure optimum profitability. This role is responsible for creating daily pick lists for all departments, performing daily Out of Stock counts and investigating the reasons, and investigating overstock items from previous deliveries to resolve miss-picks or forecasting issues. The CGO Coordinator also creates secondary display settings within CGO as directed by the Store Manager, identifies planogram integrity issues and works to resolve them by communicating effectively with other departments, and assists with the signage of out-of-stock merchandise to reflect company standards. They identify and correct inaccuracies of balance on-hands, maintain the “Blue Chip” program of secondary product locations to assist co-workers in the replenishment process, and review salvage and transfer processes to assure accurate balance on hand. This role works with the Regional CGO analyst to resolve issues and concerns regarding out-of-stock conditions. The CGO Coordinator is responsible for general sanitation in the department, following cleaning schedules and department guidelines to ensure work areas, equipment, counters, display counters, display cases, etc., are well maintained, clean, and meet all health and OSHA requirements, and disposes of trash properly. All duties are performed in accordance with Company policies and programs, and all Local, State, and Federal laws and regulations, including environmental, health, safety, and security policies, programs, laws, and regulations. The CGO Coordinator is responsible for the utilization of all company-provided Personal Protected Equipment (PPE), including but not limited to cut resistance gloves, safety cutters, and company-sponsored footwear. Other staff duties are performed as required, and the associate may be called upon to assist in other departments. This position indirectly supervises associates working in the department, with the specific number of associates depending on store size.

Requirements

High school education or general education degree (GED)
No prior experience required
Two (2) years or more retail grocery experience is preferred

Responsibilities

Greets all customers and provide them with prompt, courteous service, and assistance
Resolve customer concerns promptly, in a polite and professional manner
Follow company policy relating to increase customer satisfaction
Work cooperatively and maintain an open line of communication with applicable departments in the store including Store Management team, Department Managers, and Night Crew
Maintains integrity of the CGO system throughout the entire store
Balance on hand issue investigation and resolution
Understand and utilize all required applications and current technology as relates to CGO Operations
Understand and stay up to date with new and current technology
Ensure all reports and records are accurate, complete and retained in accordance with Company policy
Complete and make appropriate decisions based on all applicable reports to ensure optimum profitability (i.e., overnight order lists, load in-aisle audits for the day, commodity pack out reports, negative inventory reports)
Creating daily pick list for all departments
Perform daily Out of Stock counts, investigates the reason(s) for the out-of-stock condition
Investigate overstock items from previous deliveries to resolve miss-picks or forecasting issues
Creates secondary display settings within CGO as directed by Store Manager
Identifies planogram integrity issues and works to resolve by communicating effectively with other departments as needed to provide updates or changes
Assists with the signage of out-of-stock merchandise to reflect company standards
Identifies and corrects inaccuracies of balance on-hands
Maintain “Blue Chip” program of secondary product locations to assist co-workers in the replenishment process
Review of salvage and transfer processes to assure accurate balance on hand
Works with the Regional CGO analyst to resolve issues and concerns regarding out-of-stock conditions
Responsible for general sanitation in the department
Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements
Disposes of trash properly
Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations
Responsible for utilization of all company provided Personal Protected Equipment (PPE)
Performs other staff duties as required
May also be called upon to assist in other departments
Indirectly supervises associates working in the department