St. Vincent CFS Intern

Intermountain Health

5d • $19 - $25 • Onsite

About The Position

This position supports a department or function by completing assigned tasks and assisting with projects, giving the intern an understanding of the business function. The intern learns to deploy, support, maintain, and troubleshoot computers and other devices, gaining a subset of the knowledge required in the support specialty area. Additional support and training are provided to develop proficiency. The position is overseen by higher-level technical contributors, such as associate, staff, senior, and consultant professionals. This is an in-person position at Intermountain Health St Vincent Regional Hospital in Billings, Montana, scheduled for 40 hours per week.

Requirements

• High school diploma or equivalent.
• Demonstrated knowledge of basic computer hardware, including PCs, mice, monitors, and keyboards.
• Strong written and oral communication skills, including the ability to present ideas in user-friendly language.
• Self-motivated and self-directed, with the ability to prioritize and execute tasks effectively in a high-pressure environment.
• Strong customer service orientation and keen attention to detail.
• Strong research, organizational, and analytical skills, and the ability to teach users.
• Ability to solve problems in a graceful and sensitive manner.
• Ability to function successfully in a fast-paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet, email, and scheduling applications.
• Experience in a role requiring effective verbal, written, and interpersonal communication skills.

Nice To Haves

• Student in Information Systems or a related field, and/or equivalent work experience.

Responsibilities

• Under team members’ direction, learn to resolve minor computer issues.
• Document issue notes and resolutions in the ITIL ticketing system.
• Regularly update support staff on project, incident, and service-request status.
• Respond to messages according to the priority schedule.
• Under team members’ direction, learn to support new and existing systems and keep abreast of technology changes.
• Under team members’ direction, implement enterprise-defined hardware and software security policies.
• Work with team members to identify solutions and complete tasks that accomplish individual and team goals.
• Gain knowledge of department and facility functions.
• Participate in projects supporting department and facility needs under team members’ direction.
• Perform other duties as assigned.

Benefits

• A comprehensive benefits package with programs intended to support well-being and wellness across living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED