CFJC Agent II Bilingual

Cascade Steel Rolling Mills, Inc. • Rancho Cordova, CA

5d • Onsite

About The Position

This individual will be responsible for answering inbound customer phone calls related to the selling or donation of vehicles to Pick-N-Pull from private party customers or other entities with which the organization conducts business. The individual may also be responsible for placing outbound customer calls in response to phone, email, facsimile or electronic facsimile inquiries.

Requirements

• High school diploma or GED required.
• Ability to fluently speak English required.
• Bi-lingual English/Spanish
• Good verbal and written communication skills.
• Dependable attendance record with good work ethic.
• Solid computer and keyboarding skills.
• Organized with attention to detail.
• The ability to work in a fast paced environment.
• Ability to work with a diverse customer base.
• Ability to multi-task.

Nice To Haves

• 2 years recent call center experience preferred.

Responsibilities

• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
• Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.
• Adhere to departmental standards of performance.
• Work effectively with other contact center agents, team leaders, supervisors and manager.
• Other duties as assigned.

Benefits

• Radius Recycling participates in e-verify for all U.S. new hires.
• An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
• All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
• As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED