CES Outreach Coordinator

Inland Southern California 211•Riverside, CA

3d•$20 - $25•Hybrid

About The Position

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined, evidence-based process that connects people experiencing homelessness to appropriate housing and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments and a “no wrong door” approach, helping individuals and families access support through any participating agency. CES Outreach Coordinators answer live calls, conduct prescreening, provide in-person assistance, and work closely with the housing team to engage unhoused people in the CES process. This position helps people enter and continue on pathways to permanent housing. CES Outreach Coordinators provide customer service with a trauma-informed, whole-person, evidence-based approach. This position is excellent for those who are skilled at providing compassionate care while adhering to a standard, consistent, and detail-oriented workflow and has an important role in helping community members back into housing.

Requirements

Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: o High School Diploma, GED, or High School Equivalency with 2 years of experience working with community members experiencing homelessness and/or performing outreach or direct services to a similar population.
Ability to listen with sensitivity to other people’s feelings, needs, and points of view, demonstrate respect, tact, and courtesy in expressing options or ideas.
Passion and desire to work towards ending homelessness, patience to manage critical cases such as chronic disabilities, and ability to recognize and act upon opportunities to enhance community relations.
Excellent writing skills, including correct grammar and the ability to summarize, and proficient computer skills with competency in MS Office and various software.
Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants.
Driving: A driver’s license, reliable transportation, and the minimum personal liability insurance as required by California law and ISC211+ insurance carriers are required. Mileage is reimbursed at IRS standard rate. This position involves driving a company vehicle and/or personal vehicle to various locations and encampments where clients reside, attending meetings and events throughout San Bernardino County, regular off-site or field work, transportation of equipment or materials, or time-sensitive responsibilities. Mileage in personal vehicles is reimbursed at IRS standard rate.
Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work.
Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role.
Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply.

Nice To Haves

English/Spanish bilingual
Proficiency in inContact, iCarol, and HMIS
Knowledge of local resources and HUD regulations
Mental health and substance use clinical skills
Public speaking experience

Responsibilities

Provide excellent customer service to individuals experiencing homelessness or a housing crisis, both over the phone and in person.
Perform weekly outreach to provide in-person assistance to individuals experiencing homelessness in the community and distribute assistance such as bus passes and gas cards.
Conduct case management for CES outreach clients, assess eligibility with prescreening and VI-SPDAT tools, and record client information in various systems such as but not limited to inContact, iCarol, HMIS, and Excel spreadsheets.
Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth transitions to other service and housing providers (warm handoffs), and collect follow-up information and document outcomes.
Respond to crises and calls from stakeholders about individuals in need of assistance
Provide clients with preliminary assistance such as becoming “document ready” for housing and addressing immediate needs such as food, clothing, hygiene, and other basic items
Identify available community resources and provide in-depth referrals to housing, medical, and mental health services, while advocating on behalf of clients for services and housing.
Develop relationships with external partners, coordinate outreach events; attend team meetings, case conferences, training workshops, and community meetings; and document cases through appropriate systems, ensuring compliance with CES policies and procedures.
Work closely with engagement teams, case managers, and housing navigators, and provide Housing Navigation services on a case-by-case basis.
Abide by CES policies, procedures, reporting, implementation, and other requirements.
Successfully meet and maintain performance parameters and learn through various means to maintain appropriate knowledge of housing programs and services.