CES Manager

Global Medical Response•Merced, CA

1d•Onsite

About The Position

Under general direction, the Clinical Education Services Manager oversees Clinical and Education Services activities for the Operation, represents AMR to local communities, medical and training institutions, state department of health services, and other related agencies. Responsible for creation, implementation, and tracking of education programs and continuous quality improvement.

Requirements

Minimum of 5 years’ experience in the direct delivery of pre-hospital advanced life support as a Paramedic to include experience in critical care environments.
Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.
Experience in simulation education and continuous quality improvement processes.
Current State Certification as a Paramedic.
Current AHA BLS, ACLS, and PALS provider certifications.

Nice To Haves

Bachelor’s degree in a related field preferred.
Current AHA BLS, ACLS, and PALS Instructor certifications preferred.

Responsibilities

Coordinate and lead the CES function for the operation, ensuring consistent clinical education practices across the system.
Serve as a clinical resource for field and leadership personnel and oversee clinical aspects of field performance.
Develop, coordinate, and deliver education programs, including orientation, continuing education, simulation‑based training, and BLS/ACLS/PALS courses.
Manage the AHA Training Center, supporting instructors, training sites, and community outreach in accordance with AHA policies.
Mentor and support CES staff, Field Training Officers, and preceptors to promote a collaborative, high‑performance education team.
Conduct clinical call reviews, QA investigations, and documentation audits; provide timely reporting and recommendations to leadership.
Track and maintain employee clinical certifications, vaccinations, and training records.
Develop and implement quality improvement initiatives using evidence‑based practices, trend analysis, and performance data.
Participate in equipment evaluation, protocol development, and updates to clinical and educational SOPs.
Represent the organization with EMS agencies, educational partners, facilities, and regulatory bodies.
Provide clinical guidance for documentation, billing, and appeals processes.
Maintain confidentiality, adhere to information security requirements, and ensure compliance with all company policies.
Support performance evaluations, coaching, and development of assigned personnel.
Occasional travel as needed.