Certified Technician

WillScot•Aumsville, OR

28d•Hybrid

About The Position

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. The Certified Technician is responsible for safety, quality work associated with Get Ready, and Refurbishment activities to all WS products. The Certified Technician is expected to fully comply with all WillScot policies and all relevant WS regulations. Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-efficient, and high-quality manner.

Requirements

High School diploma or equivalent
Must possess valid EPA Universal Certification
Ability to work independently in a fast-paced environment
Some knowledge of computers is necessary and good communications skills are required for dealing with customers, salespeople, contractors, shop personnel as well as WillScot employees at various branch locations
Must have knowledge and experience with one or more of the following: carpentry, electrical, plumbing, welding, HVAC
If performing trade related duties, must have knowledge and experience with applicable equipment and must hold appropriate licenses as required by law

Nice To Haves

Prior knowledge and/or experience working within a warehouse
Flexibility to work variety of environments from indoor office settings, outdoors, customer construction sites, to branch shop
Ability to use standard office equipment (i.e., computer, phone, photocopier, fax, email, etc.)
Excellent customer service and communication skills

Responsibilities

Acts in accordance with WillScot Safety, Transportation, and Environmental Policies
Leads and acts to promote employee health and safety results through creating a safer workplace, DuPont STOP™, training and observations, and regularly scheduled assessments of the branch
Attends periodic safety meetings
Maintains a clean and organized work area
If applicable to the position: operates company vehicle safely and maintains a valid driver’s license and excellent driving record free from points
Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%
Performs repairs, and modifications (where applicable), to all products to include framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
Performs certified trades work on units on at least one of the following: plumbing, electrical, carpentry
Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
Performs service-related tasks in the yard, as requested by the Branch Operations Leader/Production Supervisor, to include check-in/out (off/on rent) inspections of off rented buildings by physically inspecting to determine repair scope of work, as well as damages for invoicing the customer. Create floor plan drawings as needed and relocate fleet units within the branch lot
Performs HVAC system checks and maintenance per company guidelines
May be assigned all duties pertaining to Field Service Tech (see JD) as business dictates
Uses Net Promoter System (NPS) to provide timely correspondence and to address internal issues
Ensure On Time in Full Deliveries and Returns
Drives high levels of product quality (<60 day call & First Time Quality)
Conduct service calls in branch territories as assigned.
Closes up multi-sectional units and ensure doors and windows are secured on the idle fleet.
Assists in ordering materials and unloading material deliveries
Forklift operations
Office maintenance and repair as assigned
Provides training and direction to other service personnel to ensure standard work instructions, best practices, work orders, timesheets, and company guidelines are followed
Other duties may be assigned