Certified Senior Pharmacy Technician

Walgreens • Estero, FL

1d • $20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role includes assisting with prescription processing, customer service, pharmacy workflow, inventory management, and clinical services. The technician also helps improve pharmacy performance, supports relationships with local healthcare providers, and coaches pharmacy technicians and cashiers on processes and tools.

The position requires maintaining PTCB or ExCPT certification, completing assigned training and continuing education, and staying current on healthcare and pharmacy developments. A willingness to work a flexible schedule, including evenings and weekends, is required.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices.
• Develop strong relationships with valuable customers.
• Assist with pharmacy practice under pharmacist supervision and comply with the Walgreens Pharmacy Code of Conduct and company policies.
• Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies for pharmacy errors and the Quality Improvement Program.
• Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
• Assist the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
• Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with local medical professionals and conduct outreach to healthcare groups and care facilities to support growth opportunities.
• Support execution of the Pickup program.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
• Maintain respectful relationships with coworkers and comply with company policies and procedures.
• Complete special assignments and other tasks as assigned.
• Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
• Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed