Certified Senior Pharmacy Technician

Walgreens•Mesa, AZ

About The Position

Under the supervision of a pharmacist, the Certified Senior Pharmacy Technician supports pharmacy operations and customer service in accordance with state and federal requirements and company policies. The role includes entering patient and prescription information, filling prescriptions, supporting workflow, reporting prescription errors, processing insurance claims, handling sales, and assisting customers with over-the-counter products. It also leads pharmacy inventory activities and supports performance improvement, clinical services, provider outreach, and the execution of the Pickup program. The technician coaches pharmacy technicians and cashiers on processes and tools, helps maintain a clean and well-stocked pharmacy, and completes assigned tasks. The role requires maintaining PTCB or ExCPT certification through applicable training and/or state requirements, attending assigned training, completing requested PPLs, earning continuing education credits, and keeping pharmacy and healthcare knowledge current.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide help locating over-the-counter products.
Assist pharmacists with pharmacy practice and operations in accordance with applicable laws, the Pharmacy Code of Conduct, and company policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle appropriate telephone calls, including calls to physicians, and process or resubmit manual third-party prescription claims in a timely manner.
Perform clerical duties assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy financial, customer-service, and inventory performance data and reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Support relationships with local medical providers and conduct outreach to healthcare groups and care facilities to enhance growth opportunities.
Support execution of the Pickup program.
Help maintain adequate pharmacy supplies and keep the department clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.