Certified Senior Pharmacy Technician

Walgreens•Franklin, TN

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, helps process and dispense prescriptions, assists with pharmacy workflow and inventory, and supports clinical services and pharmacy performance. The technician also coaches pharmacy technicians and cashiers, maintains required certification and training, and completes other assignments as directed.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the listed exempt settings or where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Register sales on the assigned cash register and handle cash as required.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Support execution of the Pickup program.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.