Certified Senior Pharmacy Technician

Walgreens•Wauwatosa, WI

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state and federal law, company policies, and the Walgreen Co. Pharmacy Code of Conduct. The role provides customer service, assists with prescription processing and dispensing, supports pharmacists’ workflow, and helps maintain pharmacy inventory and performance. It also coaches pharmacy technicians and cashiers, supports clinical services and community outreach, and maintains required certification and pharmacy knowledge. The position requires PTCB or ExCPT certification (except in Puerto Rico), at least one year of pharmacy technician experience in a retail or hospital setting, English fluency (except in Puerto Rico), and willingness to work a flexible schedule that includes evenings and weekends. The technician must be willing to obtain active immunization certification within 90 days of hire, subject to the stated exceptions. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, starting and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with applicable laws, company policy, and the Pharmacy Code of Conduct.
Use pharmacy systems to enter and verify patient and drug information; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company procedures and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and process manual third-party prescription claims and other assigned clerical work.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx-drug shipment overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local healthcare providers through medical-provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Help maintain pharmacy supplies and keep the department clean, neat, orderly, and adequately stocked.
Coach pharmacy technicians and cashiers in correct processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through designated training and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing-education credits, and maintain pharmacy and healthcare knowledge.