Certified Senior Pharmacy Technician

Walgreens•Tyler, TX

About The Position

Under pharmacist supervision, the Certified Senior Pharmacy Technician supports pharmacy operations in accordance with state and federal requirements and company policies. The role assists with prescription processing, customer service, workflow, inventory, claims, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on processes and tools, supports the Pharmacy Manager and Staff Pharmacist, and maintains required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products when possible.
Assist pharmacists with pharmacy practice and workflow under their supervision and in accordance with applicable laws and company policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Report prescription errors promptly and follow company error-handling and Quality Improvement Program procedures, including Good Faith Dispensing policy.
Register sales, collect and handle cash, process and resubmit manual third-party claims, handle appropriate telephone calls, and perform assigned clerical work.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare communities through provider detailing and outreach.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Maintain PTCB or ExCPT certification through designated training and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and stay current on healthcare and pharmacy developments.