Certified Senior Pharmacy Technician

Walgreens•Fort Myers, FL

About The Position

The Certified Senior Pharmacy Technician assists in pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, inventory management, pharmacy workflow, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on processes and tools, maintains certification and training, and completes other duties as assigned.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Assist pharmacists with pharmacy practice, prescription processing, and workflow, including entering patient and drug information, filling prescriptions, checking accuracy and potential interactions, and scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policies and comply with the Walgreen Co. Pharmacy Code of Conduct.
Register sales on the assigned cash register and handle cash as required.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; document warehouse overages, shortages, order errors, and damaged Rx goods.
Support pharmacy performance analysis and improvement, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing.
Support execution of the Pickup program.
Maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.