Certified Senior Pharmacy Technician

Walgreens•Madera, CA

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps maintain pharmacy performance and relationships with healthcare providers. The technician also coaches pharmacy technicians and cashiers on the proper use of processes and tools, supports clinical services and the Pickup program, and keeps the Pharmacy Department clean, stocked, and orderly. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration. The technician attends requested training, completes PPLs, earns continuing education credits, and stays current on healthcare and pharmacy developments. Flexible scheduling, including evening and weekend hours, is required. The posting states that compensation depends on factors including geography, skills and abilities, education, and experience; the role remains open until filled. Benefits information is available through the employer’s benefits link.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
Help the Pharmacy Manager and Staff Pharmacist analyze and improve pharmacy financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to medical providers, health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain current pharmacy and healthcare knowledge.