Certified Senior Medical Assistant - Primary Care (League City)

Houston Methodist • League City, TX

1d • Onsite

About The Position

At Houston Methodist, the Senior Medical Assistant Certified (Sr. MA) position is responsible for functioning as an expert and demonstrates highly competent knowledge in the more technical and advances examinations and treatments necessary to communicate appropriately and carry out delegated medical assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations, for providing high quality support of patient care and services. This position oversees appropriate scope of practice (i.e. Hand Hygiene Validator, EMR super-user). The Sr. MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. The Sr. MA position participates in patient care which is under the direction of a physician and within the scope of a medical assistant. This position may also be required to schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care. Other duties for the Sr. MA position include independently and expertly performing the duties and responsibilities of preceptor and clinical resource to Medical Assistants, training and orienting others as appropriate.

Requirements

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline
• Certified Medical Assistant through AAMA, NAHP, NCCT. NHA or Registered Medical Assistant or EMT
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records
• Demonstrate a learning attitude toward solving problems, using good reasoning and judgment
• Provide safe patient-centered, compassionate and competent care
• Proficient in computer skills for documentation and work-related purposes
• Completes required continuous training and education, including department-specific requirements.
• Maintain current certifications
• Ability to establish and effective working relationships with patients, medical staff, coworkers and the public
• Ability to work with peers in a team situation
• Possess an understanding of the patient population as it relates to the clinical disease process
• Proficient in computer skills for documentation and work-related purpose
• Demonstrates advanced assessment competences appropriate for level of practice

Nice To Haves

• CPT – Certified Phlebotomy Technician (ACA)

Responsibilities

• Functioning as an expert and demonstrating highly competent knowledge in technical and advanced examinations and treatments.
• Carrying out delegated medical assistant level tasks under the direct supervision of a Physician and/or Registered Nurse.
• Providing high quality support of patient care and services.
• Overseeing appropriate scope of practice (e.g., Hand Hygiene Validator, EMR super-user).
• Assisting with patient examinations, procedures, diagnostic studies, treatment, and dressing changes.
• Performing general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures.
• Participating in patient care under the direction of a physician and within the scope of a medical assistant.
• Scheduling patient appointments, ensuring medical necessity compliance, and verifying eligibility for care.
• Independently and expertly performing the duties and responsibilities of preceptor and clinical resource to Medical Assistants.
• Training and orienting others as appropriate.
• Role modeling and promoting a positive work environment that actively assists the interprofessional care team to achieve optimal department results.
• Making contributions to the work effort as a whole, by leading and initiating problem resolution within the work unit.
• Facilitating teamwork by anticipating the need for assistance and responding positively to requests for assistance.
• Collaborating with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Teaching peers to critically think by verbally expressing rationale for decisions and following up consistently.
• Facilitating open, professional communication to achieve mutual understanding, role modeling by example.
• Independently executing the duties and responsibilities of preceptor, serving as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues’ thought processes in order to provide optimal patient care.
• Providing structured feedback with examples.
• Providing care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures.
• Completing pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation.
• Anticipating the needs of the specific patient population in collaboration with the provider team.
• Communicating with patient, obtaining and documenting vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), performing medication review, discussing/reviewing medical and social history (as appropriate).
• Documenting, in patient’s electronic medical record (EMR), care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and procedures.
• Following up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc.
• Ensuring patient utilization and activation of MyChart.
• Providing care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to including handling patient inquiries.
• Role modeling behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction.
• Reporting observations, conditions and problems of patients to the physician and/or nurse.
• Recognizing abnormal clinical findings and reporting them appropriately.
• Providing for the privacy of patients and families, keeping the safety of the patient in mind.
• Accurately performing routine tests on patients such as EKG, rapid strep, urinalysis, and urine pregnancy tests.
• Sterilizing instruments and equipment; preparing, cleaning and maintaining exam and treatment rooms, as well as supplies and equipment.
• Using resources efficiently; not wasting supplies.
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.
• Role modeling effective time management and coordinating colleagues to meet the overall demands of the department.
• Developing skills of team members and continually assisting with improving skills, performance and outcomes.
• Actively participating in professional development and the development of ongoing educational activities at a department-based level.
• Offering innovative solutions through participation in performance improvement activities.
• Completing and updating My Development plan on an on-going basis.

Benefits

• Quality, compassionate care to the entire family and to the communities where our patients work and live.
• Efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED