Certified/Registered Medical Assistant

Primary Care & Hope Clinic•Smyrna, TN

69d•Onsite

About The Position

Under general supervision, but in line with established PC&HC policies and Procedures perform clinical tasks to keep the practitioners and providers flow of patients running smoothly. This role involves representing PC&HC to patients/visitors in a caring, courteous, and professional manner, providing prompt, efficient, and accurate patient care, and preparing exam rooms. The Medical Assistant will escort patients, take and record vital signs, assist providers with procedures, perform various medical tests and tasks such as EKGs, venipuncture, suture removal, breathing treatments, and immunizations. Responsibilities also include calling prescriptions into pharmacies, providing patient education, utilizing eclinical software, triaging calls, contacting patients for pre-visit planning, and performing laboratory tests. The role also involves scheduling external imaging, completing Prior Authorizations, ensuring proper specimen pickup, maintaining infection control and OSHA standards, improving patient experience and healthcare processes, planning and organizing workload, and maintaining patient confidentiality.

Requirements

Must be 18 years of age or older.
Must have a High School diploma or equivalent.
Must maintain a CPR Certification
Knowledge of medical terminology.
Must be able to lift 30 pounds/ walk and/or stand for up to ten-hour shifts-bend or stoop throughout shift
Must have computer skills
Must follow all HIPAA and OSHA requirements.
Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.

Nice To Haves

Medical Assisting Certification or Registration preferred.
Training from a Medical Assisting program or licensed nursing aide will suffice in lieu of Certification or registry.

Responsibilities

Represent PC&HC to patients/visitors in a caring, courteous, and professional manner.
Provide prompt, efficient and accurate patient care.
Prepare exam room for use and sterilizes equipment and supplies.
Conduct daily health center room clean-up
Escort patients to exam room determining chief complaint and pertinent history.
Take and record vital signs, record various results (height, weight, vision, hearing, B/P urinalysis, glucometer check, pregnancy test, etc) with re-assessment of abnormalities.
Assist provider with procedures and patient care.
Perform EKG, venipuncture, suture removal, breathing treatment, immunizations, audiometry test, etc.
Call prescriptions into pharmacy.
Provide patient education as warranted communicating laboratory and diagnostic testing results by phone and mail.
Utilize eclinical software for patient records.
Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart.
Contact patients, as necessary, on next day’s schedule for pre-visit planning.
Perform responsibilities in line with Patient Centered Medical Home, including, but not limited to, pre-visit planning and “huddles” with Care Team.
Perform laboratory tests of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
Schedules external imaging for patients.
Complete Prior Authorizations (PA’s) for provider as requested.
Assure all lab specimens have been picked up at day end.
Ensure the infection control standards and OSHA standards are followed and hazardous waste is properly disposed.
Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
Complete all required paperwork.
Plan and organize work load to maintain efficient patient operations in the Health Center.
Maintain a strong patient focus while working collaboratively within the teams multiple demands and patient needs.
Keep work area and patient rooms clean and free of clutter.
Treat all patient information confidentially and in accordance with established guidelines.
Assist other nurses as needed due to schedule overload or fill-in for absenteeism, including at other PC&HC locations.
Perform all other duties as required or assigned.