Certified Recovery Support Specialist

Carle Health•Peoria, IL

12d

About The Position

The Certified Recovery Support Specialist provides experience, education, and professional services to help individuals develop and/or maintain recovery-oriented, wellness-focused lifestyles. The role supports patients through identification into services, assessment, discharge planning, warm handoffs, recovery planning, and follow-up care. It involves advocacy, education, practical personalized support, and collaboration with patients, families, insurance providers, treatment providers, and the Care Team. The specialist supports patients experiencing crises, uses evidence-based approaches and Motivational Interviewing, and helps patients engage in and adhere to treatment. The position also assists with transportation and access to affordable, covered community services; provides education on addiction, overdose, and naloxone; and ensures accurate documentation in the EMR to support care coordination and quality initiatives.

Requirements

Lived experience in recovery.
Advanced English reading skills.
Advanced English writing skills.
Advanced English oral skills.
Ability to respond appropriately to customers and coworkers.
Ability to interact with a wide variety of people.
Ability to maintain confidential information and communicate only facts to recipients or decline to reveal information.
Ability to project a professional, friendly, helpful demeanor.
Basic computer knowledge, including word processing, spreadsheets, email applications, and web browsers.
Comfort using a Windows operating system and learning new applications.

Responsibilities

Ensure patients receive comprehensive services, including identification into services, assessment, discharge planning, and other warm-handoff components.
Provide advocacy, education, recovery support, and wellness support.
Work with patients who present in crisis and provide therapeutic intervention.
Identify patient service needs and use an identified evidence-based approach.
Engage patients within the living room process.
Establish collaborative relationships with patients and provide practical, personalized support for entering and adhering to discharge plans.
Assist in creating recovery plans and facilitate discharge planning.
Support and motivate patients to engage in and adhere to ongoing treatment.
Provide compassionate, humane, and non-enabling care that respects each patient's dignity, individuality, culture, and beliefs.
Participate in interdisciplinary clinical staffing or provide pertinent information to the team.
Demonstrate Motivational Interviewing skills when working with patients.
Provide continuity of care and follow-up care, including recovery support after discharge as needed.
Bridge care with insurance-correlated community services.
Provide follow-up instructions and appointments and coordinate discharge planning.
Communicate detailed information to discharge providers to support warm handoffs and care coordination.
Identify transportation barriers and assist patients with transportation to appointments.
Work with insurance-provided transportation programs.
Provide ongoing recovery support to help patients arrive at and engage with intake staff, remain engaged in treatment, navigate stages of change, and address practical considerations.
Provide education and information to patients, families, and other invested parties.
Apply knowledge of addiction, overdose signs, family dynamics, and naloxone administration; educate patients and families about opiate use and naloxone products.
Consult with patients, families, insurance providers, and treatment providers to confirm that recommended treatment is covered and/or affordable.
Assist with facilitating services based on quality initiatives and documentation in the EMR.
Ensure accurate documentation and collaborate with the Care Team to ensure documentation supports warm handoffs.
Document all discharge-planning components accurately in the EMR.
Assist with EMR documentation supporting quality initiatives.
Assist with audits for medical-necessity documents as requested.