Certified Recovery Support Specialist

Carle Health•Peoria, IL

1d•Onsite

About The Position

The Certified Recovery Support Specialist (CRSS) provides experience, education and professional services to assist and support individuals in developing and/or maintaining recovery-oriented, wellness-focused lifestyles. This role involves ensuring patients receive comprehensive services, including identification into services, assessment, discharge planning, and warm handoffs. The CRSS will provide advocacy, education, recovery and wellness support, and is capable of working with patients in crisis, identifying their needs, and applying evidence-based approaches. They will engage patients in the living room process, establish collaborative relationships, and provide practical support for entering and adhering to discharge planning. The role includes assisting in the creation of recovery plans, facilitating discharge planning with accurate EMR documentation, and ensuring patients receive support and motivation for ongoing treatment. Patient care is to be provided with respect for inherent dignity, individuality, culture, and beliefs, in a compassionate, humane, and non-enabling manner. The CRSS will participate in interdisciplinary clinical staffing or ensure pertinent information is provided to the team, demonstrating Motivational Interviewing skills. They will provide continuum of care/follow-up care, be available after discharge for recovery support as needed, and bridge care with insurance-correlated community services. This includes providing follow-up instructions, appointments, and coordination for discharge planning, as well as detailed communication to discharge providers for warm handoffs. The CRSS will identify and assist with transportation barriers to appointments and work with insurance-provided transportation programs. They will provide ongoing recovery support to ensure patient engagement and adherence to treatment, helping patients navigate stages of change and practical considerations. The role requires knowledge of addiction, signs of overdose, family dynamics, and naloxone administration, including educating patients and families on opiate use and naloxone. Consultation with patients, families, insurance providers, and treatment providers to confirm coverage and affordability of treatment is also a responsibility. Collaboration with the Care Team for documentation supporting warm handoffs, assisting with EMR documentation for quality initiatives, and assisting with audits for medical necessity documents are included. The position requires working knowledge of computer operating systems, participation in in-service and competency training, meeting compliance standards for all documentation, and adhering to all Company and Department Policies and Procedures.

Requirements

Certified Peer Recovery Specialist (CPRS) within 3 years - Illinois Alcohol and Other Drug Abuse Professional Certification Association (IAODAPCA)
Narcan training in the first month of hire
Lived experience in Recovery
Advanced reading skills
Advanced writing skills
Advanced oral skills
Ability to respond appropriately to customer/co-worker
Interaction with a wide variety of people
Maintain confidential information
Ability to communicate only the facts to recipients or to decline to reveal information
Ability to project a professional, friendly, helpful demeanor
Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser.
Comfortable within a Windows OS and learning new applications

Responsibilities

Ensures Patients receive comprehensive services: Identification of patient into services, assessment, discharge planning, and other aspects of warm handoff.
Ability to provide advocacy, education, recovery and wellness support.
Is knowledgeable and capable of working with patients who present in crisis and therapeutic intervention. Identifying patient need for services and use identified evidence-based approach.
Is able to engage patients within the living room process.
Ability to establish a collaborative relationship with the patient, provide practical and personalized support for entering and adhering to discharge planning
Assist in creation of recovery planning
Facilitate discharge planning. Documents all Discharge Planning components accurately in EMR.
Ensuring that patient receives support and motivation to engage in and adhere to ongoing treatment.
Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient. Patient care is provided in a compassionate, humane, and non-enabling manner.
Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team
Demonstrates Motivational Interviewing skills when working with patients.
Provide continuum of care/follow up care to patients.
Be available after discharge to deliver recovery support, as needed.
Ability to bridge care with insurance correlated community services
Provide follow up instructions, appointments, and coordination for discharge planning.
Provide detailed communication to receptive discharge providers to ensure warm handoff in the care coordination process.
Ability to identify barriers to transportation and assist with getting patient transportation to appointments
Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime – helping the patient navigate stages of change and practical considerations.
Work with insurance provided transportation programs to ensure transportation.
Is knowledgeable in understanding of addiction, signs of overdose, family dynamic, and administration of naloxone products.
Ability to educate patient and family in opiate use and administration of naloxone products.
Ability to provide consultation with patient, family, insurance provider, and treatment providers to confirm recommended course of treatment is covered and/or affordable.
Collaborates with Care Team to ensure documentation is present to supports warm hand off.
Assist with documentation in EMR to support quality initiatives.
Assist with audits for medical necessity documents as requested.
Working knowledge of computer operating systems.
Participates in in-service and competency training.
Meets compliance standards for all documentation.
Complies with all Company and Department Policies and Procedures.