Certified Phlebotomy Technician

Eisenhower Health•Rancho Mirage, CA

3d•Onsite

About The Position

Performs phlebotomy and specimen processing/handling; processes all specimen types to assure accurate type of registration, processing of specimens, and ordering tests. Maintains adequate supplies and participates in interdepartmental communication. This role involves interacting with patients of all age groups, from neonates to geriatrics, and requires adherence to strict protocols for patient identification, specimen collection, and processing. The technician will also be responsible for maintaining a clean work environment, managing supplies, and communicating effectively with various healthcare professionals and departments.

Requirements

High school diploma, GED or higher level degree if hired after March 1, 2024
California Certified Phlebotomy Technician (CPT)
Ability to adapt quickly to changing priorities and unexpected situations
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
Ability to effectively communicate in a positive and professional manner
Ability to handle difficult and stressful situations in a calm and professional manner
Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
Ability to organize information or data to facilitate easy retrieval and use
Ability to use laboratory equipment (i.e., pneumatic tube, centrifuges, etc.)
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
Fine motor skills
Knowledge of pre-analytical processes
Proficient phlebotomy skills
Written and verbal communication skills

Nice To Haves

Previous CPT experience

Responsibilities

Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Properly identifies patient using two identifiers and collects specimens by venipuncture, heelstick, or fingerstick per established protocol.
Orders and processes laboratory requests in accordance with established procedures to assure timely and accurate collection and reporting priorities.
Adheres to HIPAA standards when using, disclosing or requesting protected health information.
Collects and processes all necessary paperwork, assuring appropriate billing and reporting by courier, fax, or laboratory printer.
Utilizes time productively: maintains cleanliness (including disinfecting work area), reorders and restocks supplies and assists co-workers with tasks.
Follows established protocol for laboratory encounters.
Researches specimen problems with resolution and appropriate documentation.
Accesses, interprets, and acts on shift/daily follow-up tasks to ensure that all specimens have been processed and in a timely manner.
Processes, audits, and orders body fluids correctly for inpatient and outpatient specimens.
Consults with professional Clinical Laboratory Scientist staff regarding problems.
Works closely with nurses and physicians to ensure that ambiguous or unusual test requests are handled appropriately.
Centrifuges and prepares specimens for transport; creates/receives packing lists as needed.
Handles laboratory results, reports, shipping documents appropriately.
Acts as a liaison for the laboratory to all other departments, staff, patients, and visitors.
Answers telephone; responds to questions or directs calls to appropriate individual.
Completes monthly phlebotomy competencies in a timely manner; maintains compliance with all training modules.
Participates and assists in CPT student extern and MLS student training; assists in new CPT training.
Performs daily/weekly/monthly safety and maintenance logs.
Performs Laboratory and Emergency Department downtime procedures.
Performs other duties as assigned.