Certified Pharmacy Technician

Walgreens•Sun City, AZ

12d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a distinctive, positive customer experience. If PTCB certified, the technician also assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of pharmacy cash registers. The technician supports prescription processing and dispensing, pharmacy workflow, customer service, cash register operations, third-party claims, inventory management, and department upkeep. The role may also support clinical services and outreach to the local medical community. The technician must earn and maintain required PTCB certification through the designated training program and/or state-required certification or registration, and complete assigned training and continuing education.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, verify its accuracy, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify the medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve customer issues, answer questions, and provide help locating over-the-counter products.
Model customer service best practices and develop strong relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and health groups, including physicians, nurses, retirement homes, and nursing homes.
Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.