Certified Pharmacy Technician

Walgreens•Bakersfield, CA

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations. The position models and delivers a distinctive, positive customer experience. The technician assists with prescription processing and dispensing, customer service, pharmacy workflow, inventory management, clerical tasks, and coordination of clinical services. The role also supports relationships with local medical providers and helps maintain the Pharmacy Department. Training and development include earning and maintaining PTCB certification as applicable, completing assigned training, and maintaining healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Perform duties assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow Company error and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.