Certified Pharmacy Technician

Walgreens•Belleville, IL

6d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive customer experience. The role supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, handling appropriate calls and claims, supporting inventory management, and maintaining the Pharmacy Department. It may also include assisting pharmacists with clinical services and outreach to the local medical community. The technician is expected to earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements. Training, requested learning modules, continuing education, and keeping current with developments in healthcare and pharmacy are part of the position.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Assist the pharmacist under supervision in accordance with state, federal, and company policies; review and comply with the Walgreens Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and organizations through detailing and outreach.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete learning modules requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.