Certified Pharmacy Technician

Walgreens•Virginia Beach, VA

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with local health care providers. The position requires maintaining PTCB certification through the designated training program and/or state-required certification or registration, attending assigned training, completing requested learning modules, and maintaining relevant healthcare and pharmacy knowledge. The role also requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Assist the pharmacist with pharmacy practice under supervision and comply with state, federal, and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered accurately.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
Assist the pharmacist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and health organizations through provider outreach and other community forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend assigned training, complete requested PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.