Certified Pharmacy Technician

Walgreens•Natchez, MS

14d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy-system operations and cashiers using pharmacy cash registers. The technician models and delivers a distinctive and delightful customer experience. The position supports customers and patients by greeting them, offering assistance, resolving issues, answering questions, helping locate over-the-counter products, and building relationships with valuable customers. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, checks medication accuracy and possible interactions, helps maintain workflow, reports prescription errors, handles register sales and cash, processes manual third-party claims, and performs assigned clerical work. Additional duties include supporting inventory management and asset protection, assisting with clinical services when required, helping maintain relationships with the local medical community, and keeping the Pharmacy Department clean, stocked, and orderly. The technician follows company policies and the Pharmacy Code of Conduct, maintains respectful coworker relationships, completes assigned tasks, and participates in required training and continuing education. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible, resolve customer issues, answer questions, and provide courteous service.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services promptly and efficiently.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical overages, shortages, order errors, and damaged goods.
Assist the pharmacist with clinical services when required, including collecting and properly labeling blood or urine samples.
Support coordination of clinical services, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical and healthcare providers through detailing and outreach.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.