Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist with and coach pharmacy technicians and cashiers in their operation of pharmacy systems and pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician engages customers and patients, resolves issues, answers questions, and builds relationships with valuable customers. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, assists with workflow and scheduling, reports prescription errors, handles sales and cash, answers appropriate telephone calls, processes manual third-party claims, and performs assigned clerical and inventory duties. The role may also support clinical services, provider outreach, and Pharmacy Department maintenance. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, acquires continuing education credits, and maintains current healthcare and pharmacy knowledge.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information, enter information correctly, and process prescriptions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operations.
- Engage customers and patients, offer assistance, resolve customer issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register, collect and handle cash, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Help maintain the Pharmacy Department's supplies, cleanliness, neatness, and order.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
